Free PrEP is fantastic. But free HIV prevention shouldn’t mean cheap care. Who you get it from – and what you really get – still matters…

When choosing a telePrEP provider, there are a few questions worth asking.

What do the “free” lab tests include?

Answer: You might be surprised.

When a telePrEP provider says your labs are covered, it’s easy to assume you’re being tested for everything you need. But some programs limit what they test for to keep their costs down. And one test you don’t want to overlook? Syphilis.

The at-home tests provided by Q Care’s lab partner include:

• HIV
• Syphilis
• Gonorrhea
• Chlamydia
• Hepatitis B
• Creatinine (kidney function)

Can I trust the person providing my care?

Answer: Look beyond the logo.

When you use a telehealth service, you may assume the provider you consult with is directly employed by, and monitored by, the company whose name is on the website. Careful!

Some telehealth companies only work with contracted providers. And in some cases, their terms or privacy policies state that the company isn’t even responsible for verifying a provider’s qualifications. Yikes.

At Q Care Plus, our clinical leadership ensures our care team specializes in the services we provide, and we verify all appropriate healthcare licensing and state registrations.  Our measure of quality care is of the most importance.

Am I confident they’ll send my refills in time?

Answer: Your PrEP only works if you can consistently take it as prescribed. But you have to have it in hand to do that!

Unfortunately, online reviews across the telehealth industry often tell the same story: delayed (or missing) refills, medications that don’t arrive before a patient runs out, and difficulty getting any kind of help when something goes wrong. That’s not acceptable.

At Q Care Plus, we build refill coordination into your ongoing care. We help you stay on top of your required labs, follow-up health screenings, and prescription deliveries, so your next refill doesn’t become a last-minute scramble. And if you have questions, we’re available at any time to help!

Is my information safe?

Answer: When you provide your confidential information to a telehealth company – through an online form or directly to your provider – you deserve to feel comfortable that it will stay confidential, right?

Protect yourself with a company that treats your information with the highest standards of HIPPA protection and security. From required staff training to rigourous encryption and security protocols, Q Care puts your privacy first, at all times. 

So… if PrEP is free, what am I really choosing?

Answer: You’re choosing the team, the testing, the follow-up, the pharmacy experience, and the support that comes with it.

Before choosing a telePrEP provider, ask:

✓ Am I getting comprehensive STI testing, including syphilis?

✓ Can I trust my healthcare provider?

✓ What happens if my refill is delayed?

✓ Who do I contact when I need help?

Because free PrEP should never mean cheap care.

[Get started with Q Care Plus]

Sign up and get started online for free* with Q Care Plus.

*Most insured patients pay $0 for provider visits or online consults, ongoing customer care, labs, and PrEP and doxyPEP prescriptions (including delivery). These services are made available because of Q Care’s partnerships with local community organizations who receive certain federal grants.